Thursday, February 4, 2010

COCKPIT Project leads research on Citizen-Centic Public Service Design

COCKPIT project kick-off meeting was held in Athens, Greece, on 4th - 5th February 2010, bringing together top researchers from Europe, US and Asia. The project aims to allow for "Citizens Collaboration and Co-Creation in Public Service Delivery" and is a Specific Targeted Research Project, under the European Union FP7-ICT Programme, Objective 7.3 "ICT for Governance and Policy Modelling".

COCKPIT Project Kick-Off, at INTRASOFT International premises, Athens, 4th February 2010

The project consortium comprises the following partners:

- INTRASOFT International SA (coordinator)
- IBM India Private Limited - Research Laboratory
- National Technical University of Athens
- Karlsruhe Service Research Institute, Karlsruhe Institute of Technology, Universit├Ąt Karlsruhe
- City of Venice
- Hellenic Ministry of Interior
- City of Tilburg
- Ignitas Limited
- University of Tilburg, European Institute on Services Science

The fundamental idea of COCKPIT is that Web 2.0 social media constitute the emerging and de facto mass collaboration and cooperation platform between citizens themselves, and between citizens and public administrations. Therefore, Web 2.0 social media will have very soon establish themselves as a very effective means for creating, sharing and tracking knowledge about citizens’ opinions and wishes on public service delivery. COCKPIT adopts a highly synergetic approach towards the definition of a new governance model for the next-generation public service delivery decision making process by combining the research areas of citizens’ opinion mining in the context of Web 2.0, Service Science Management and Engineering in the context of the public sector, and deliberative engagement of citizens for forming informed judgements on public services’ delivery. COCKPIT supports the notion of open Public Administrations with which citizens have higher confidence and trust among each other and with the Public Administration, resulting in better governance, lower disputes on services’ delivery priority setting, higher degrees of public service adoption, lower public service delivery costs, better service innovation, and citizens loyalty to the public services.

To stay in touch with the project, you may join COCKPIT Linkedin group at:

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