New book on eGovernment Performance Measurement

A new title on electronic government has just been published by PTI & ITEMS International.  The book “Beyond eGovernment-Measuring Performance: A Global Perspective" is targeting performance measurement in eGovernment, at a global scale. The book’s 40 contributors from 17 nations demonstrate how eGovernment initiatives – to include Web 2.0 and social media tools and multi-channel public contact services – can benefit from performance measurement.

“Today’s social media and IT tools have many built-in metrics that if properly applied can help governments truly measure the effectiveness of the services they provide,” said Alan Shark, Executive Director of PTI and the book’s co-executive editor. “With this book we provide officials with examples of how these tools are being adopted in government agencies across the globe.”

The book is available for sale through Amazon and Barnes&Noble.

See more, including Table of Contents and Author Biographies at: http://www.pti.org/index.php/ptiee1/more/632